New credit purchases are paused. The policies and support information below remain available for earlier purchases.
Contact
How to reach the operator of Mystica, TeamY (팀와이): email, response time, and what to include for refund, billing and privacy requests.
Write to wkddudwoek@gmail.com. We reply within 3 business days (Monday to Friday, Korea Standard Time).
Billing and refunds
For a refund or a payment problem, email us from the address you paid with and tell us the date and which reading it was. Refunds are issued by Link, LLC f/k/a Lemon Squeezy LLC, the Merchant of Record. See the Refund Policy for the rules.
Privacy requests
To access, correct or delete your data, or to withdraw consent, email wkddudwoek@gmail.com. Privacy officer: YoungJae Jang (장영재).
Who you are writing to
TeamY (팀와이), representative YoungJae Jang (장영재), business registration no. 874-30-01936, Seoul, Republic of Korea.
What we cannot do
Mystica has no live chat, phone line or human readers, so we cannot give personal readings by email. We can help with account, billing, refund and privacy questions.