Refund Policy
Vigente desde 2026-06-28
1. Unused credits — full refund within 14 days
If you have not spent a credit, you can have your money back. Email wkddudwoek@gmail.com within 14 days of the purchase and we refund it in full, no reason needed. If you spent some of a pack, we refund the credits you did not use, at the price you paid per credit.
2. Spent credits
A credit is spent the moment it opens a deep reading, because that is when the reading is generated and shown to you. Spent credits are not refundable. Under EU and UK consumer law this is the point at which the 14-day right of withdrawal for digital content ends, and you agree to that when you open the reading.
3. If something went wrong
If a reading failed to appear, arrived in the wrong language, or was charged twice, that is our problem and not yours. Email wkddudwoek@gmail.com and we refund the credit — outside the 14 days too. Tell us the date and which reading it was.
4. How to ask
One email to wkddudwoek@gmail.com with the address you paid with. We reply within 3 business days. Approved refunds are returned by Paddle to the original payment method, and how quickly it lands depends on your bank — usually 5 to 10 business days.
5. Who processes the refund
Paddle.com Market Ltd is the Merchant of Record for your purchase, so the refund is issued by Paddle and appears from Paddle on your statement. You can also contact Paddle directly at paddle.net. Credits never expire, so there is no deadline by which you have to use what you bought.